Job Details

Job Summary: As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. You'll perform supervisory responsibilities, such as assisting with work scheduling, and training and developing Partners. The Stock Controller role gives you the opportunity to learn about multiple products and departments across the total store, along with leading a team, a building block to many other jobs, making a career for you at H-E-B.Key Responsibilities & Essential Functions: Management / Training:Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of ManagerLeads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate LeaderCommunicates the "state of the team" (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performanceCoaches / develops Partners; assists with new hire onboarding and trainingGives input on writing schedules; reports out on overnight time and attendanceLeads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)Uses technology and data to manage inventory and in-stocksComplies with departmental SOPs and store operating procedures; ensures other Partners complyEnsures compliance with inventory management SOPs and processes (e.g., MSI / MSR/ scan full case backstock)Leads to / trains on 100% in-stocks, rotation, and fully-filled displaysCommunicates with DSD vendorsLoads, unloads, and moves heavy, bulky productsWill perform Night Stocker dutiesCustomer Service:Provides excellent customer service; models / coaches on superior customer service and hospitalityAnswers customer questions regarding products; assists them with selections; addresses complaints; resolves problemsMerchandises products effectivelyThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.Qualifications & Key Requirements: Age Requirement:18+Work Experience:3+ months of experience in stocking or customer serviceExperience leading an overnight team, or large teams in other areas of the business (preferred)Knowledge/Skills/Abilities:Understanding of technologyStrong communication, interpersonal, and customer service skillsAbility to communicate with team, including verbal and written communication skillsAbility to work overnight schedulesAbility to operate pallet jack / balerAbility to work well with othersAbility to manage multiple priorities and shift focus between tasksAbility to plan, prioritize, and delegate as work changesAbility to anticipate change and plan for execution accordinglyAbility to remain adaptable and help others through changeMotivation to grow and learn with the companyHigh energy level and stamina; ability to work in a fast-paced environmentSomeone who enjoys working overnight shifts, and thrives working with othersAdaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as wellEducation:Licenses/Certifications:Completion of forklift / power jack trainingPhysical Demands & Working Conditions:Work in a fast-paced environmentPerform the following, based on your department:Grocery:*Constantly reach at waist, grasp* Frequently stand, walk, bend* Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to cold, loud noise, ambient temperatures, and wet conditions* Demonstrate the ability to lift 50 lbs, and manage in excess of 100 lbsDrugstore:* Constantly reach at waist, grasp* Frequently stand, walk* Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to loud noise, ambient temperatures, and wet conditions* Demonstrate the ability to lift 66 lbs, and manage in excess of 50 lbsWhile there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Last revised: 2/1/2019#J-18808-Ljbffr