Job Details

Job Description Job Description This is a temporary position for a Child Support Officer at the Office of the Attorney General.Must have a clean background to qualifyMust have either a bachelor's degree, 4 years' experience in the legal field, or 4 years' experience in collections to qualify.2 open positions.1 Full-time - 40 hours1 part-time - 20 hours- flexible.adjuster.GENERAL DESCRIPTIONPerforms entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support, and /responding to customer inquiries.Level of Complexity of State Classification: RoutineLevel of Supervision of State Classification: Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.ESSENTIAL POSITION FUNCTIONSTake the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligations, or initiate case closure:• Conducts detailed in-office investigations to locate parties, verify employment, and determine assets• Prepares documents relating to legal and administrative actions to establish or enforce child support orders• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support• Negotiates out-of-court settlements and agreements with parties (CSO II only)• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)• Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository• Reviews cases to determine if the cases are eligible for closureAttends court to assist legal staff, as neededResearch case information on the computer, including TXCSESMaintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulationsAssess child support cases to determine the appropriate case actionExplains Child Support Program policies, procedures, and regulations to customersResponds to customer inquiries and complaintsAssess the validity of complaints against the IV-D program with impartialityServes as a Notary PublicPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with the agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComply with all agency policies and procedures, including those pertaining to ethics and integrityMINIMUM QUALIFICATIONSEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, investigations, credit collections, customer service, legal assistant, legal secretary, IV-A eligibility specialist, insurance adjuster.Skill in negotiating and interviewingSkill in using a computer for word processing and data entry/retrievalSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.PREFERRED QUALIFICATIONSEducation: graduation from an accredited four-year college or universityKnowledge: investigative practices and techniquesOther Language: Ability to read, write, and speak Spanish proficientlyPerforms routine to moderately complex child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support, and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections with obligors and/or obligors' attorneys.Our State-Set-Aside contracts require us to maintain a 75%-25% ratio.This means 75% of our employees must have a disability or a barrier to employment.