Job Details

Tim Hortons (Tims) is a Canadian brand that offers premium coffee blends, freshly baked goods, and sandwiches. We are committed to creating a welcoming environment that celebrates diversity and inclusion. Tim Hortons Singapore is part of MGCA Cafe, the master franchisee of Tim Hortons in key markets within Southeast Asia (SEA).

At Tims, we welcome talented individuals who are passionate about delivering exceptional service and contributing to our brand success. We are seeking a dynamic IT Manager who will oversee and manage the IT infrastructure for our retail chain of cafes, ensuring smooth operations and continuous improvement. You will lead the planning and implementation of network systems, manage hardware such as point-of-sale and security devices, and ensure compliance with service level agreements and data security regulations. Additionally, you'll update IT applications, provide timely support for technical issues, collaborate with cross-functional teams to address IT needs, and manage vendor relationships to ensure high-quality service delivery.

Job Responsibilities

• Oversee and manage the IT infrastructure of our retail chain of cafes, ensuring its smooth operation and continuous improvement.
• Lead the network roll-out, including planning, implementation, and maintenance of network infrastructure across retail locations.
• Manage various hardware equipment, including point-of-sale systems, security cameras, and other technology devices.
• Manage IT operations for the retailer and ensure SLAs with all service providers along with hardware
• Manage and oversee changes to IT applications such as the Kiosk & POS.
• Update new items on the POS, creating new vouchers/offers on the POS, CRM & Loyalty system, etc…
• Collaborate with cross-functional teams to identify and address IT needs, ensuring efficient operations and seamless integration of technology.
• Provide support and troubleshooting for IT-related issues, resolving them in a timely manner to minimize disruptions.
• Stay up to date with emerging technologies and trends in the retail industry, making recommendations for system enhancements and process improvements.
• Ensure compliance with data security and privacy regulations, implementing necessary measures to protect sensitive information.
• Manage relationships with IT vendors and service providers, negotiating contracts and ensuring service level agreements are met.
• Perform other ad hoc duties as required.

Role Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field. Additional certifications are a plus.
• Proven experience as an IT Manager, preferably in a retail environment or start-up setting.
• Strong knowledge of infrastructure management, network roll-out, and hardware equipment management.
• Hands-on experience with troubleshooting hardware and software issues.
• Ability to deal with ambiguity and change in role as the business grows.
• Ability to adapt to an agile and flexible work environment and handle multiple priorities.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Strong problem-solving and decision-making abilities.
• Experience working with retail-specific applications and technologies is highly desirable.

If you are a proactive and detail-oriented individual who is passionate about building and delivering IT services to our Tim Hortons stores, we invite you to apply for this exciting opportunity. Join us in contributing to the success of our organization!

Do note that only shortlisted candidates will be contacted, thank you.